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Is United really Free Cancellation? For the majority of reservations, United provides a 24-hour free cancellation policy (+1-866-374-5405) that permits passengers to change their reservations within the first 24 hours after making the reservation without incurring any fees. However, the individual policies of the airline, hotel, or travel agency will determine whether a reservation is eligible for free cancellation after that time +1-866-374-5405. Prior to confirming your reservation, it is usually good to verify the cancellation terms.