https://ctl.gatech.edu/sites/default/files/webform/teaching_with_technology_partner/_sid_/andibandi.pdf
https://community.ring.com/conversations/ring-home-plan/cmo-llamar-de-eeuu-a-18883936178/68667be5b811cb4be970438e
https://ctl.gatech.edu/sites/default/files/webform/teaching_with_technology_partner/_sid_/ten-methods-to-talk-to-a-live-agent-at-united-airlines-how-to-guide.pdf